OW

There is an missed/unmatched ticket still available –

Error rendering macro 'jira' : Unable to locate Jira server for this macro. It may be due to Application Link configuration.

and Unable to locate Jira server for this macro. It may be due to Application Link configuration.

Check points:

1) TESS-HSI OW API Delta Counts email sent around 7:04 am daily, if no email available, need contact TESS team;

2) OW job scheduled at 10:25 am, if no email notice for the job, need check production log files, if no data retrieved, need contact TESS team.

Contact Person - (please contact Catherine Kelly <Catherine.Kelly@toronto.ca> to help follow up):

Robert Demelo <Robert.Demelo@toronto.ca>

Issue date	issue	root cause	follow up	result
2022-02-10	No TESS count email also no OW Job notice email.	unknown	Both Catherine and Vincent contact Robert	recovered
2021-09-14	Received TESS count email, but no OW Job notice email	Related a OW transfer	Follow up with Robert	Robert fixed on Sep 15.