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2. Support
2. Support
- Vincent Li (Unlicensed)
Owned by Vincent Li (Unlicensed)
Subpage:
1) email notice
| Type | checking point | Follow up |
|---|---|---|
| RGI email | email notice for RGI datasync at 8:30 am | If no this email, follow up with Sumathi Vasudevan <Sumathi.Vasudevan@toronto.ca> |
| TESS email (for OW) | email notice around 7:04 am with today's available counts | |
| OW email | email notice around 10:25 am | Need compare the upload counts with TESS email's count |
| Error/Alert email | email error with upload issue | check production logs to find out what's root cause |
| Fairpass authentication error email | If it's happened in the night, and now it's no error, it can be ignored. | If the error is still latest, please contact DTS department. |
2) log file monitor (Websphere production)
Suggest check the logs hourly, just make sure no error/exception in the log files (the lag time maybe 20-30 mins)
3) Event tracking
Once there is an error/issue happened in Salesforce, need check log files and collecting related json format record to follow up, it depends on ticket request.
4) Jenkins' job testing
Once a job started for a testing, e.g. current Fairpass online job is enabled, there is a job starts every 10 mins, need check the job status in Jenkins scheduler server (QA).
5) Password reset for HSI_Integration account for Fairpass online authentication.
| Account Name | Environment | Reset | Contact |
|---|---|---|---|
hsisysid | PROD (Websphere) | password will expire after 1 year, need a ticket to update new password | Need Harry Fong help raise ticket and reset password |
hsisysidqa | QA (Websphere) | password will expire after 1 year, need an email to webmaster to update new password | After reset password, copy to Harry and contact webmaster to update the password |