Permission Sets by User

User

Salesforce Profile

Permission Sets

Queues

Responsibility

User

Salesforce Profile

Permission Sets

Queues

Responsibility

ASC Caseworker

HSI Basic

Dashboard

HSI Dashboard view

Time-off Requester

Single Sign On

HSI Welcome Policy

WP - Web Application

HSIO: Curleen/Lula/Paul

ASC Management

HSI Basic

HSI - Supervisors level Access

HSI - Modify All Account and interaction permission

HSI Dashboard view

Report - Create/edit

Time-off Supervisor

Single Sign On

HSI Welcome Policy

WP - Web Application

TIME-OFF REQUEST

HSIO: Curleen/Lula/Paul

HSIP Team Member

HSI Basic

Data Manager

HSI - Supervisors level Access

HSI - Modify All Account and interaction permission

Report - Create/edit

Time-off Requester

Single Sign On

HSI Welcome Policy

WP - Web Application

TIME-OFF REQUEST

HSI-PD: Liann/Karen

TSD: Derek/Shaija

System Admins (HSI)

System Administrator

HSI - Supervisors level Access

HSI - Modify All Account and interaction permission

Exception Report

HSI Dashboard view

Data Manager

HSI Integration Access

HSI EmailProcess

HSI Program Access

HSI Weighted Admin

Report - Create/edit

Time-off Supervisor

HSI Welcome Policy

WP - Web Application

TIME-OFF REQUEST

HSIO: Curleen/Lula/Paul

HSI-PD: Liann/Karen

TSD: Derek/Shaija

System Admins (TSD)

System Administrator

HSI - Supervisors level Access

HSI - Modify All Account and interaction permission

Exception Report

Data Manager

HSI Integration Access

HSI EmailProcess

HSI Program Access

 

TSD: Derek/Shaija

Knowledge Base Author

Any - Ensure Knowledge User checkb ox is checked

Knowledge - Create Articles

Knowledge - Edit Articles

Knowledge: TESS Article Review Queue

Knowledge: TCS Article Review Queue

Knowledge: SSHA Article Review Queue

HSIO: Curleen/Lula/Paul

Knowledge Base Editor

Any - Ensure Knowledge User checkb ox is checked

Knowledge - Review Articles

Knowledge: TESS Article Review Queue

Knowledge: TCS Article Review Queue

Knowledge: SSHA Article Review Queue

HSIO: Curleen/Lula/Paul

Knowledge Base Publisher

Any- Ensure Knowledge User checkb ox is checked

Knowledge - Create Articles

Knowledge - Edit Articles

Knowledge - Review Articles

Knowledge - Archive Articles

Knowledge - Publish Articles

Knowledge: TESS Article Review Queue

Knowledge: TCS Article Review Queue

Knowledge: SSHA Article Review Queue

Knowledge: Publisher Review Queue

HSIO: Curleen/Lula/Paul

 

 

 

 

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