Fair Pass Phase 2B - RGI Expansion
These workflows are from a previous program expansion deployed in January 2022.
- 1: Online Form Submission
- 2: Matching FP Application to Client Profile
- 3: Determining Eligibility for Matched Online Applications
- 3.1: Eligibility Calculations for Unmatched Online Applications
- 4: PVS New Discounts Bulk Upload
- 5: Phone Applications & Manual Eligibility Decision Making
- 6: Blanket Renewals
- 7: Phone Support - Replacement Card & Troubleshooting
- 8: PVS Individual Discount Upload
- 9: Document Deletion
, multiple selections available,