Year in Review

2021

concern when Harry and Catherine are no longer on project
would benefit from centralized team or person for support
dedicated Divisional staff were not budgeted for nor obtained
would benefit from a centralized Knowledge Base
1 Division is unhappy with the support and responsiveness level and communication manner of Cameron at ReSolved; would like to investigate other individuals in ReSolved or other companies that could be available

under-estimated the amount of work and time needed for TGRIP
under-estimated number of staff required for sustainment
1 Division plans to develop and train AROs to (1) become SMEs for customer service needs and (2) write requirements and workflows
2 Divisions have AROs as first line of contact for external users
concern of trained and knowledgeable staff leaving Division and creating a gap
lack of a Business Analyst to review and convey business needs
IT Support
- no IT support assigned: PF&R, SSHA/HS, SDFA
- over-taxed IT support: EDC
- SNP has 2 IT resources at 20% time

concern of future builds being required and not having resources to complete in-house
not confident about in-house testing completed to sign off on builds
- knowledge of required testing needs and practices felt to be lacking
3 Divisions would like the builds to always be relevant and changeable for needs that are not anticipated and in response to emerging community needs
too much customization for individual programs in system making them difficult to repurpose
difficulty when time cycles are not standard
flexibility for work that is needed due to emergencies or time-sensitive needs
integration with SAP/S4 is desired
concern that regression testing will always be needed to ensure unexpected changes do not occur to existing programs

including tooltips in the system for users that direct on actions needed to complete work
would prefer individual topics trained in smaller modules
non-technical training language for those expected to make sustainment changes
include a guided path of tutorials e.g., beginner, intermediary, expert, etc.
repository of information and training manuals should exist

under-estimated level of time commitment needed for sustainment
unclear of what is covered in the agreement with SmartSimple
unclear of the boundaries of work for Re-solved VS SmartSimple
worry that other Divisions making changes will negatively impact builds of their Division unintentionally

smaller Divisions have smaller funds available for additional items (e.g., new builds)
would like to know yearly fees at the onset (licensing and signatures costs are based on usage and not estimates)
amendments and changes being out of scope and requiring additional payments

some had a steep learning curve
some grassroots organizations do not have the staffing or technical knowledge capacity to complete all steps required
would like an internal storage area for Org docs without an associated application

would like capability to close or archive applications and funding opportunities and freeze changes