Communications Plan - Documentation

Document	Date	Comments
Updated Communications Plan	July 2017	draft
Communication Road Map	July 2017	draft
Stakeholder Analysis	July 2017	draft
Visual Road Map - Communication (general)	August 2017	draft
Visual Road Map - Communication (mngmnt)	August 2017	draft
Visual Road Map - Change	July 2017	draft
Stakeholder Analysis	July 2017	draft
Communications Plan	July 2017	draft
Roadmap for Change	July 2017	draft
1-Pager Comms Update	August 2017	draft
Key messages brainstorming	August 2017
General Info Communication Dates	March 2017

Meeting Presentations Log

This section details the meetings at which presentations on HSI were given, to further educate and inform City staff on Human Services Integration.

Date	Meeting Title	Presentation	Notes
Jan 19, 2017	Update to TESS AC	Deck
January 20, 2017	Update to TCS Service System Planning and Policy Group	Deck
January 20, 2017	Intentional Feedback Loop - Update to TCS Communications and Employee Engagement Group	Deck
February 7, 2017	Update at TESS Lesmill General Staff Meeting	Deck	Updated on HSI, online channel, culture/communication at all-staff meeting.
Feb 13 2017	HSI Workplan Update to TESS SMT	Deck	Don't reuse this deck; too complicated
Feb 16, 2017	Update to TESS York-Humber
February 22, 2017	Update to TCS District Directors MEETING CANCELLED	Deck	Update on HSI, plan for 2017 and staff roles
Feb 27, 2017	Update TESS Managers Session
Feb 28, 2017	HSI Workplan Update to TCS SMT	Deck	Don't reuse this deck; too complicated
March 9, 2017	Update to DCM A - project update and governance discussion	Deck
March 10 2017	HSI Workplan Update to to SSHA SMT	Deck
March 16, 2017	Update to TCS Employee Engagement Group	Deck	Activity
March 21, 2017	Update to TESS CSR group	Deck Notes/feedback	Attended all-CSR meeting to update on the project as well as talk about culture and change management
March 27, 2017	Update to TCS Supervisors Group	Deck	Update on HSI project, online channel & culture/change management. Planning/brainstorming re client consultations.
April 13, 2017	Update to SSHA Employee Engagement Group	Deck
	Update to Toronto Public Library	Deck
June 28	Update to TCS West District Office caseworkers	Deck
June 28, 2017	Update to TCS South District caseworkers	Deck
July 26, 2017	Presentation at TCS/TESS Joint SAC Day of Learning	Deck	Invited to present to TESS & TCS Support Assistants at their Day of Learning.
October 2, 2017	HSI/BIS Updates & Check In	No deck	Project updates between HSI & BIS
October 24, 2017	Update to CUPE Local 79 re phone channel integration and future state work	No deck	Updated CUPE on the project; no issues flagged.
October 27, 2017	Update City Planning & CSF Alignment	No deck	Updated members of City Planning (strategic policy unit) on HSI project; City Planning interested in exploring the long term strategy for HSI regarding community space in high density neighbourhoods.
November 1, 2017	TESS AC Phone Channel Update	Deck	Updating staff regarding integrated phone channel work progressing
November 10, 2017	Presentation to TCS new hires	Deck	Invited to present to newly hired TCS case managers on HSI project
November 14, 2017	HSI Update to Shelter Ops	Deck	Update on HSI project including phone channel integration & coordinated needs assessment
November 16, 2017	TCS AE Phone Channel Update	Deck	Updating staff regarding integrated phone channel progressing
November 16, 2017	SSHA HC Phone Channel Update	Deck	Updating staff regarding integrated phone channel progressing
November 21, 2017	Update to TESS Management	Deck
April 13, 2018	Update to Provincial Human Services	Deck

Communications Log

This section details communications other than meetings that are sent out on behalf of the HSI project.

Date	Communication	Document
Jan 23, 2017	Booth at TCS Professional Development Day	Invited to have booth re HSI at Professional Development Day (100+ staff in attendance)
Feb 27, 2017	City of Toronto Press Release re online channel/Finder Tool	Press release
Feb 21, 2017	Panel Discussion participation, Community Worker program George Brown College	HSI invited to participate in panel discussion
Feb 23, 2017	Email from 3 GM's to council, mayor, division heads re launch of online channel/finder tool	Content
Feb 27, 2017	Monday Morning news announcement re online channel/finder tool	Content
March/April 2017	Update in e-newsletter City	Link
March 23, 2017	Poster campaign - posters & leaflets sent to all shelter sites, libraries/community centres in NIAs, TCS, SSHA & TESS Divisional field offices	Poster Leaflet Letter from MA List of stakeholders
April 4, 2017	Civic Tech Toronto - HSI invited to share re online/finder tool (http://civictech.ca/about-us/
May 30, 2017	Session Presentation at OMSSA 2017 Leadership Symposium	Presentation Shared Content Client Journey Mapping Template Culture Probe Templates & Explanation Document
July 14, 2017	Update to HSI Office -Provincial Team	Deck

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