Enterprise Architecture & Service Design

The purpose of the service design practice is to design products and services that are fit for purpose, fit for use, and that can be delivered by the organization and its ecosystem. Effective design of service is critical to enable business outcomes and create value. Poor service design causes a loss of customer satisfaction, and revenue (from re-work, service and product impairment, and competitive impact). Service design not only has to consider the detail of a solution from a functionality side but also has to ensure it incorporates quality and the user experience into its design thinking.

Service design needs a focus on products and services that are:

• Business and customer orientated

• Cost-effective

• Meet the requirements define within information security management

• Flexible and adaptable

• Able to absorb increasing volume demands and speed of change

• Meet organizational and customer demands for continuous operation

• Are managed and operated to an acceptable level of risk