6. Resource Management

The purpose of the workforce and talent management practice is to ensure that the organization has the right people with the appropriate skills and knowledge and in the correct roles to support its business objectives. Workforce management allows the organization to analyze current performance and requirement data to forecast future demand for services. It ensures that the right people with the right mix of skills and competencies are in place when and where needed to ensure effective service provisioning. An organization’s people are its most crucial and valuable asset and as such should be managed and developed with due care and consideration. The workforce and talent management practice has a specific focus on the establishment of policies processes and procedures designed to direct and develop staff in line with personal and organizational objectives.