311 Support
- Mei Sun
Owned by Mei Sun
311 Support team is the first line of contact for the 311 ECRM Salesforce solutions for the Call Center.
Scope of Support:
All 311 Call Center applications (ECRM. Verint and Symon Board)
On-boarded business and divisional applications supported
Contact Information:
Emails:
311app@toronto.ca (for 311 support team)
Core Hours of Operation:
311 support: 9:00 a.m. to 5:00 p.m., Monday to Friday
MLS/Solid Waste
After Hours Service:
•Call 647-463-6974 by 311 Supervisor for 311 after hours support for high priority issues
•Limited support