GeoSpatial Competency Centre

GCC 24-7 (including Business hours) Support Protocol:

• Call GCC's 24/7 support pager at 416-889-7169 to initiate contact for production incidents

• In addition to the call, e-mail gccpage@toronto.ca with details of the incidents.

In the event of no response after 30 minutes:

Contact Joy Wang, Manager GCC, call 416-333-7930 and e-mail joy.wang@toronto.ca

For subsequent communication on the incidents, e-mail gccpager@toronto.ca and gsg@toronto.ca

For post incident communication, e-mail gsg@toronto.ca

For technical issues other than "Production-Down" situations

e-mail to gsg@toronto.ca