New Hire Onboarding - Salesforce Team

Owned by Ashwin.Mathew (Unlicensed)
Last updated: Jan 24, 2023
1 min read

Checklist

Instructions

Checklist

Instructions

Mandatory Trainings in ELI

URL: https://toronto.csod.com/catalog/CustomPage.aspx?id=20000491&tab_page_id=20000491
All trainings where audience are 'All City staff' has to be completed within a month.

Microsoft Office 365 Access issue

Unable to sign in to any Office apps. Unable to edit any documents in Excel, Word and PowerPoint and unable to respond to emails or schedule meetings in Outlook Desktop App.

To gain the access, open a ticket to GSD here: https://itservicemanagement.toronto.ca/ess.do

or contact GSD at:

Phone: 416-338-2255

Email: TechService@toronto.ca

Live Customer Service Representative Support is available 24/7

Daytime Support:

  • Monday - Friday

  • 6 a.m. - 7 p.m.

G Drive Access

Request access to folder: \\VS-ITDDATA\ITDDATA\ITD\ITD\Application & Professional Services\

G drive access requests must be submitted via IT Self-Serve (ITSS).

Go to Technology Self-Serve (TSS) (https://itservicemanagement.toronto.ca/ess.do) and under search, input "directory" in the for field. You will be given the option "Directory Access (G: drive only)".

Please read the description area on the top of the page as it explains how to fill out the request.

ELI access

To complete the mandatory training, ELI access is required.

To gain the access, open a ticket to GSD here: https://itservicemanagement.toronto.ca/ess.do

or contact GSD at:

Phone: 416-338-2255

Email: TechService@toronto.ca

Live Customer Service Representative Support is available 24/7

Daytime Support:

  • Monday - Friday

  • 6 a.m. - 7 p.m.

Access to Salesforce Sandboxes (SIT, Playground and UAT)

Contact @Jeff Locke or @Wendy Ding

Salesforce Trailhead Modules