Description: On the 1st and 16th of each month, all Fair Pass service deliveries with CRM Status = Active AND an End Date = within the next 15 days are flagged for renewal.
For those files, the following happens:
CRM Status is changed to Active Pending Renewal
An interaction is created for that client to indicate FP Renewal
Associated PRESTO Card number is populated into a file for download
Apex Job: HSI_FP_Renewal_Batch
Ongoing Issue 1:
Biweekly job excludes a certain number of PRESTO Card numbers from the file for download.
These files were included in the job - an interaction is created, and the status is updated.
Reason unknown.
Interim solution:
Business has been re-running the job manually to create a second file with excluded cards when advised by Operations (query in comments)
Ongoing Issue 2:
Biweekly job excludes a certain number of files where the criteria is met.
These files were not included in the job - an interaction is not created, and the status is not updated (remains Active).
Reason unknown.
Interim solution:
Business has been re-running the job manually when advised by Operations: HSI_FP_Renewal_Batch
Long Term solution:
Fair Pass Renewal process is expected to be revised and rebuilt in 2024.