Release notes - TSD Salesforce Service Delivery - Version 311_October_16_2023

https://toronto.atlassian.net/browse/TSDSF-1317

Implement a solution so 311 supervisors/managers have permissions to update specific KB solutions

https://toronto.atlassian.net/browse/TSDSF-1781

311 P2: Configuration - Increase Special Instructions character limit

https://toronto.atlassian.net/browse/TSDSF-1176

Reports - Add Knowledge Category to 311_Requests

KB - 311 KB Program or Service template - Modification to options in 2 fields

SWM - KB Business Group & Queue Updates and Changes