Leveraging assets to enable value for money and eliminating duplication of effort and resources. The Center of Excellence team should strive to identify all of the usable assets within the organization and the CoE itself.

1. Human Assets: These individuals or designated teams possess specific or unique skill sets, deep and/or broad experience, and exude qualities that characterize the organization. Additionally, these people should have demonstrated an interest in contributing to the CoE’s initiatives and have (or managed) the time and availability to do so. These assets can be physical or intellectual and typically include: 

2. Relationships: It is beneficial to include individuals inside or outside the organization who influence the industry. These key relationships may consist of specific customer or stakeholder contacts, vendor relationships and memberships, partnerships, and organized groups. 

3. Code: This includes actual program code, models or modules, design patterns, algorithms (possibly expressed only in pseudo-code), templates, tools, and utilities developed by the organization. These will provide the basis for repeatable, consistent coding practices throughout the organization. 

4. Artifacts: These documents describe policies, guidelines, advice, industry best practices, organizational best practices, constraints, and considerations. Additional artifacts include documented past brainstorming, troubleshooting, and post-resolution review sessions.

Portfolio Management

The purpose of the portfolio management practice is to ensure that the organization has the right mix of programs, projects, products, and services to execute the organization’s strategy within its funding and resource constraints. Portfolio management concerns itself both with a return on investment and a return on value, it ensures that the right strategic decisions are made to manage a balance between organizational change and business as usual. It understands and influences how resources are used and deployed throughout the ITSM organization and facilitate the alignment of resources and capabilities with required customer outcomes as part of the strategic execution of the service value system.