Overview

A team of dedicated individuals who manages a common central point for the Salesforce Technology Platform. This team leads the way in exploring and adopting new technology tools, techniques, and/or procedures.

This group operates across areas within the practice or organization, with a focus on:

• Providing thought leadership and direction

• Establishing and promoting best practices to allow for IT guiding principles (current and future state) based on ITIL4

• Research and development to provide appropriate recommendations

• Supporting learning and development

• Performing other similar functions in specific focus areas is considered critical to the success of the overall organization

• Establishing the tools, culture, and metrics for continuous improvement through managing change

In addition to its core focus areas, the CoE can also add value by contributing to:

• Optimizing the organization or practice by centralizing resources with high-demand and unique knowledge or skills and streamlining their contributions across a wide range of areas

• Improving ROI through the identification and development of reusable assets. Developing and maintaining a catalog of reusable assets and enabling project teams to rely on proven, predictable results while avoiding common pitfalls

• Reducing delivery times, development, and maintenance costs by increasing efficiencies

• Identifying and reducing duplication of effort across initiatives within the practice or enterprise

• Centralized repository for artifacts

Salesforce Centre of Excellence Key Areas:

1. Architecture Management

2. Solution Development

3. Infrastructure

4. Post Implementation Solution Support

5. Service Catalogue – Business Capability Standardization & Continuous Improvement