Communication Structure
The document below details the information flow from the Executive team → Management Team → Project Delivery team. It also highlights internal and external stakeholders involved in the process.
Communication Strategy
Communications Plan - Documentation - 2019
- Communications Strategy and Plan (2019) v3.0
- Decision making framework
- Communications & Governance - updated Mar 27, 2019
- Archived Communication Material
Meeting Presentations Log - 2019
This section details the meetings at which presentations on HSI were given, to further educate and inform City staff on HSI Integration.
| Date | Meeting Title | Presentation | Notes |
|---|---|---|---|
| March 11 | Update Meeting, DCM CSS | Deck | |
| TESS MESS Meeting | Deck | Phone related & HSI update | |
| Feb 12 | Civic Hall | Deck | Invited to present to HSI |
| Jan 28 | TESS East District Planning Day | Deck |
Communications Log - 2019
This section details communications other than meetings that are sent out on behalf of the HSI project.
| Date | Communication | Document |
|---|---|---|
| April 30 | Location memo & supporting FAQ | Memo |
| March 6 | Joint GM memo & supporting comms materials
| Memo |
| January 7 | Customer Service Transformation | Deck |