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Below are the GCC team contact info. |
GCC 24-7 (including Business hours) Support Protocol:
Call GCC's 24/7 support pager at 416-889-7169 to initiate contact for production incidents
In addition to the call, e-mail gccpage@toronto.ca with details of the incidents.
In the event of no response after 30 minutes:
Contact Joy Wang, Manager GCC, call 416-333-7930 and e-mail joy.wang@toronto.ca
For subsequent communication on the incidents, e-mail gccpager@toronto.ca and gsg@toronto.ca
For post incident communication, e-mail gsg@toronto.ca
For technical issues other than "Production-Down" situations
e-mail to gsg@toronto.ca