Intake Processes
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Here are the definitions for the Jira ticket priorities. |
Blocker: When any solution component causes total system failure.
Critical - A “Priority 2” Incident will be declared when : When one or more of the Solution’s critical functionalities (e.g., integration endpoints SAP, access control, records search and retrieval, audit logging, failure of application logic enforced by configurable business rules etc.) is not functioning correctly (i.e. a partial loss of operability). These situations are usually controllable with a workaround established.
High
Medium
Low
Minorsolution’s critical functionalities is not functioning correctly
High: When one or more of the solution’s non-critical functionalities is not functioning correctly and has little effect on the more considerable business continuity.
Medium: The normal value of an issue that affect the work
Low: Usually have limited or no affect on the work
Minor: Usually used for "How to" question or request for information which have no effect on work