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Apex Job: HSI_FP_Renewal_Batch
Ongoing Issue 1:
Biweekly job excludes a certain number of PRESTO Card numbers from the file for download.
These files were included in the job - an interaction is created, and the status is updated.
Reason unknown.
Interim solution:
Business has been re-running the job manually to create a second file with excluded cards when advised by Operations (query in comments)
Ongoing Issue 2:
Biweekly job excludes a certain number of files where the criteria is met.
These files were not included in the job - an interaction is not created, and the status is not updated (remains Active).
Reason unknown.
Interim solution:
Business has been re-running the job manually when advised by Operations: HSI_FP_Renewal_Batch
Long Term solution:
Fair Pass Renewal process is expected to be revised and rebuilt in 2024.