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Below are the GCC team contact info. |
For "Production-Down" situations:
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GCC 24-7 -365 (including Business hours) - the following are responded to by GCC support staff within 30 minutes:
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Send an e-mail to gccpage@toronto.ca
Support Protocol:
Call GCC's 24/7 support pager at 416-889-7169 because sometimes GSG may miss the to initiate contact for production incidents
In addition to the call, e-mail .
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gccpage@toronto.ca with details of the incidents.
In the event of no response within after 30 minutes:
Manager Contact Joy (Zhuo) Wang: ZWang@toronto.ca , Wang, Manager GCC, call 416-333-7930
and e-mail joy.wang@toronto.ca
For subsequent and ongoing communication we use Email to communication on the incidents, e-mail gccpager@toronto.ca, gccpagemanager@toronto and gsg@toronto.ca and
For post incident communication, e-mail gsg@toronto.ca
For technical issues other than "Production-Down" situations
eMail e-mail to gsg@toronto.ca