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Below are the GCC team contact info. |
For "Production-Down" situations:
24-7-365 (including Business hours) - the following are responded to by GCC support staff within 30 minutes:
Send an e-mail to gccpage@toronto.ca
In addition to the e-mail, page/text GCC's pager at 416-889-7169 because sometimes GSG may miss the e-mail.
In the event of no response within 30 minutes:
Manager Joy (Zhuo) Wang: ZWang@toronto.ca , 416-333-7930
For subsequent and ongoing communication we use Email to gccpager@toronto.ca, gccpagemanager@toronto.ca and gsg@toronto.ca
For technical issues other than "Production-Down" situations
eMail to gsg@toronto.ca