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Key

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Priority

  • Blocker: If it is blocking someone else's work

  • Critical: If it is blocking the customer from performing some functionality

  • High: Usually affects more than group of users

  • Medium: The normal value of an issue that affect the work

  • Low: Usually have limited or no affect on the work

  • Minor: Usually used for "How to" question or request for information which have no effect on work