311 Support

Owned by Mei Sun
Last updated: Nov 18, 2022
1 min read

311 Support team is the first line of contact for the 311 ECRM Salesforce solutions for the Call Center.

 

Scope of Support:

  • All 311 Call Center applications (ECRM. Verint and Symon Board)

  • On-boarded business and divisional applications supported

 

Contact Information:

  • Emails:

311app@toronto.ca (for 311 support team)

 

Core Hours of Operation:

  • 311 support: 9:00 a.m. to 5:00 p.m., Monday to Friday

  • MLS/Solid Waste

 

After Hours Service:

•Call 647-463-6974 by 311 Supervisor for 311 after hours support for high priority issues

•Limited support