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Background
Location and design of the Page Alert is defined on toronto.ca WordPress pages, but could benefit from being defined in applications, external sites, etc.
Relevant data
A page alert is used to notify the public about a change or impact to a City service, or to flag a health advisory or notice. Some appropriate examples of when to use a Page Alert, include:
facility closures
program changes
unavailability of online applications
changes in service hours
The page alert cannot be closed or dismissed by the user.
Content to include in page alerts
Hyperlinks may be included as part of the text, if the content is robust enough to require a separate page for detailed alert information
Page alerts should be limited to text and necessary hyperlinks, should not include lists, bolding, italics, headings, in-line images
Should be limited to 250 characters
Content of the alert should be focused on the change or impact
Location on a page
Unless a reasonable business need is provided by the division and accepted by Digital Communications, the page alert will be located directly underneath the page title and span the full width of the page.
Exceptions must be approved. Approved exceptions:
311 Service Requests categories
The page alert applies to the sub-heading's content more than the H1
The page alert's content is derived from Salesforce, not WordPress
The user experience would be jarring if the user selected a sub-category and a page alert appeared at the top of the page disjointed from the category they selected. It may also give the appearance of the page 'bouncing' as the page's content would move down to accommodate the new alert for that category.
Design
https://www.toronto.ca/wp-content/themes/cot/css/cot.css?ver=1613671417
Options considered
Option 1: | Option 2: | |
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Description | ||
Pros and cons |
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Estimated cost | LARGE | MEDIUM |
