BAS2 Technical Leads - Roles & Responsibilities for Implementation
- Mei Sun
Sustainment Service Manager (Monika Matel-Sousa)
Technical Resource Sustainment Service Manager
Strategy
Resource Allocation
Escalation/Incident Resolution
and Sustainment
Sustainment Service Supervisor (Wajahat Ali)
Maintain, Manage, Support and Lead EWMS Maximo application services within City of Toronto.
Oversee and support divisional business processes by reviewing and eliminating bottlenecks.
Ensure all City business processes and procedures are followed to resolve system issues or queries.
Build people capability to ensure operational excellence and maintain superior customer services for divisions.
Troubleshoot all listed issues in a user-friendly, courteous, and professional manner.
Handle technical escalations through effective diagnosis.
Manage and resolve technical roadblocks or escalations as per SLA and quality requirements.
Report issues to Tier 3 and IBM support for unresolved issues.
Organize ideas and effectively communicate messages to divisional leaderships.
Follow up and make scheduled meetings with divisional users or their governance bodies for smooth sailing of EWMS Maximo service in the City.
Develop and conduct trainings on Maximo, its new functionalities and way forward for the future.
Participate in budgeting activities required for EWMS Maximo application.
Lead EWMS Maximo team in improving their performance by providing technical and functional leadership and best practices.
Review EWMS Sustainment team performance and share progress with leadership.
Hire, retain, engage, and motivate all EWMS sustainment team members.
Avoids legal challenges by monitoring compliance with service agreements.
Establish connections with other municipalities and interact with them on common challenges to seek issues resolutions.
Maintain good rapport with all internal and external stakeholders.
Senior Technical System Specialist - Configuration & Environment Lead (Brian LaButte)
Corporate Application Technical Lead - Procurement, Release Management & Sprint Lead (Preethi Gopinath)
Data Migration & Integration Leads (Mohit Khurana & Javaid Ansari)
Ensure that config development and execution procedures are followed in accordance with City standards.
Provide guidance to project teams on Maximo standards, the best way of delivery, and the execution of activities.
Make sure documentation is created and updated outlining all of the business processes and specifications.
Provide technical leadership for the design and implementation.
Suggest Maximo Technical & Functional guidance on issues/problems and share perspectives of how other organizations are reacting to similar problems.
Address all infrastructure needs for the project
Coordinate with the Project Manager on any ongoing or pending activities to follow up.
Lead, manage and execute Data Migration activities if there are any
Lead, manage and execute Configuration Migration from one Maximo instance to another
Refresh Maximo instances as part of project needs
Prepare Maximo environments as part of project needs
Coordinate with Division and EMA project managers on Maximo Sustainment releases/changes going into Maximo steam
Coordinate with Divisions and EMA project managers on other divisional project executions into Maximo steam
Anticipate and discuss possible issues which may surface due to other divisional project needs.
Work with the BAS2 Sustainment team to ensure coordination of activities is tracked within Jira across all active projects and operational activities.
Ensure that the solution fits the existing framework from a maintenance and sustainment perspective.
Coordinate with various groups and EMA.
Quality Assurance Lead (Marc Peng)
the project’s realization within pre-estimated time and control of its compliance with technical requirements
planning in the process of working on a project
microclimate inside a team
performance of each individual team member
development and professional growth of each team member
the motivation of employees
monitor test execution and control the run of projects for a definite software
control of task performance within the specified time and with the proper level of quality;
– estimation of the time needed to complete the task, as well as planning the time and priorities for solving tasks and subtasks;
– monitoring the communication of team members with clients (regular reports, emails, and their content);
– regular meetings with testers on project status, issues, and ways of risk minimization.
analysis of the daily reports of team members and control of the working hours spent on a project. Based on this information, the QA lead prepares a weekly report on the work of a team
meetings on individual development plans
discussion of the end of a test period for team members
weekly team meetings
talk-ins with project managers
meetings with clients/Vendors and business development managers