Technology Health Check
- Mei Sun
ITIL Standard
To be added
Assumptions
•Heath Check are fulfilled by the Maximo support team
•Health Check are initialed by quarterly, 3rd party and regulatory assessment
•TSD has no Health Check standards or policies
Definition
Health Check is a snapshot of the current health of the application to verify components of the application and infrastructure are functioning as expected.
Goal
The primary goal of the Maximo Health Check is define expected parameters for the monitoring of metrics across the Maximo application and underlying infrastructure. Regular checks to ensure system is performing the way it’s expected.
Objectives
1.Identify issue(s) before they occurs
2.Fine tuning the application and ensure technology meets any new compliance requirements as part of new standards being implemented
3.Alerts whenever the application enters a state of concern
4.Discover opportunities to increase computing efficiencies and area of improvements
5.Identify priorities in work plan to remediate when necessary
6.Improve the health of the application while ensure it is in a state of good repair
7.Improved overall quality and reliability for customers
Workflow
Health Check Process Initiation
Health Check process begins with:
•BAS2 policies perform self- assessment quarterly
•Regulatory assessment of compliance changes
•3rd Party Service Provider or Vendor upgrades to support maintenance
•Technology Services changes to infrastructure that impact the technical toolset
•Other Processes
Plan Metrics
•Application (log, release, version control)
•Infrastructure (network, middleware, firewall, WebSphere)
•Hardware (VM, CPU, memory, disk usage)
•Data (integrity, growth, maintenance, backup)
•System Lifecycle (State) (Run, Grow and/or Transform)
•Security (access control standard, cyberspace)
•Overall availabilities (response time, uptime and downtime)
•License Management & Schedule
•Backup (method and frequency) and disaster recovery (procedure)
•Assessments for new compliance and regulation requirements
•User satisfaction
•Alignment with Technology Roadmap
EXECUTE
1.Perform Health Check
2.Report results
3.Communicate issue awareness to team
4.Issue discovered
5.Event Management triggered
Improve
•Review issue
•Assess issue
•Determine severity
§ Information
§ Warning
§ Exception and error
•Improvement or defer to work plan pending on priority and severity
•Fulfillment
Monitoring
•Spot the errors and service failures before they make any impact
•Performance, capacity and current state
•System availabilities
•Find root cause of repeated issues
•Logs
•System growth
•Intrusion and vulnerabilities
•Availabilities
•Database backup and reorg
Alert and Trigger
•Automate email notification
•Min and Max threshold
•Monitoring tools
•In Application Alert
•Security
•Network
Roles and Responsibilities
To be added
Scenarios
To be added
Exceptions to Standard
To be added
Tools and References
Current Maximo Health Check
Compliance Check | Status | Current State | Target State | Action Plan |
Latest Software or Tool | Green | Maximo 7.6.1.2 & Spatial 7.6.1 |
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Latest Software or Tool | Green | Cognos Reporting (SIT & QA) | TBD | Q3 - Program Work Plan - Determine if COT wants to use Cognos |
Database (Oracle) | Green | SBX, Dev, SIT QA,TRN,PD - Oracle 19c (12.2.0.3) |
| Completed 1Q2021 |
WebSphere | Green | WAS 9.5.0.7 |
| Completed 1Q2021 |
Server OS | Green | Maximo Administration server: Windows 2016 | Maximo Administration server: Windows 2016 |
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Client Workstation (Browser) | Green | IE / Chrome / Firefox | Chrome | Q3/Q4 - Chrome - validate that Chrome will be part of STANDARD SWMS computing platform image. |
Mobile Device |
| n/a |
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Green | Service Accounts: compliant |
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AD LDAP Authentication | Green | Compliant |
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Authorization and Role Management | Green | Compliant |
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SDLC & Change Management (Annual Review) | Green | Compliant |
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Information Management | Green | n/a |
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AODA | Yellow | n/a for WPB - SMT exception | TBD | Program Work Plan - to be addressed in Work Package SW |
Threat Risk Assessment (TRA) | Yellow | pending |
| Program Work Plan - to be addressed in Work Package SW |
Vulnerbility Assessment (VA) | Yellow | pending |
| Program Work Plan - to be addressed in Work Package SW |
Privacy Impact Assessment (PIA) | Yellow | Assessed |
| Q1 - Program Work Plan - CISO responded with additional clarifications / EWMS Program response provided |
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Overall Status: | Green |
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Compliance Check: |
| Last update: | 2021-04-12 |
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The following health monitoring is currently being performed