Service Continuity Management

The purpose of the service continuity management practice is to ensure that the availability and performance of a service are maintained at sufficient levels in case of a disaster. The core mission of service continuity management is to integrate with and underpin overall business continuity management. Service continuity management means that a business can continue to function as a viable entity following a disaster or crisis. Planning, management, and testing of continuity processes, procedures, and scenarios build business confidence, reduce risk, and can align to applicable regulatory compliance. A key activity for service continuity management is working with stakeholders to clearly define, record, and communicate what criteria must be in place to constitute a crisis or disaster, this is traditionally done by utilizing business impact analysis models and techniques. Service continuity management focusses on those events that the business considers significant enough to be treated as a disaster. Less significant events will be dealt with as part of incident management or major incident management.

Business Continuity Plan

Disaster Recovery Planning