This shows the steps to create a Salesforce support ticket.
· Log in to Salesforce, then go to the Help and Training page.
· Click Get Support at the bottom of the page,
· Click Create a Case.
· Select your support topic, category, and issue.
· See if there’s an existing topic that relates to your issue.
· If you don’t find the solution to your problem, click Create a Case.
· Enter case details and click Submit.
Call Salesforce support (Canada) 1-877-282-1987 for priority 1 issue.
Check Salesforce Trust site when Salesforce platform/instance is down.