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The following table is a quick guide showing the status where 311 can 'cancel' an SR.
Cancellation Rules | ||||||
Salesforce Status | SWM (TMMS) | Transportation (TMMS) | Forestry (TMMS) | Toronto Water (Hansen) | MLS (IBMS) | TAS (Chameleon) |
|---|---|---|---|---|---|---|
New | Yes | Yes | Yes | Yes | No | No |
In Progress | No | No | No | No | No | No |
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