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How to move a Jira ticket from Service Manager to Jira Software release? |
This is ongoing improvement of the process until a strong cadence is established.
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The below steps are updated on Sep 15, 2022. |
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Current Jira release process:
a) Clone the TSDSF Jira ticket (in order to keep the original TSDSF ticket number)
b) On the ticket cloned, from the top right corner, click "…" then "Move", choose new project "TSD Salesforce Service Delivery (TSSDI)".
c) Move the ticket from Backlog -> ToDo -> Done
d) The ticket is now shown on Kanban board
e) Move the ticket through SDLC to the DONE column
f) In TSSDI project on the Release page, click "Create version", Jira release naming convention is be "ApplicationName_Release Date"
g) To include a Jira ticket to a certain release, fill in the correct "Fix Version" on the selected TSSDI ticket.
h) After deployment, complete the Jira release by clicking the "Release" button.