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Intake Processes

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Selecting Intake Type/Change Reason

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Intake Workflow

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Definition of Priority

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Tier Group Definition

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Customer Request Type

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Component List

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Coding Requirement workflow

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Preparing for Release

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Info

Here is the list of Components used in Jira tickets.

  • Access Management

  • Account Management

  • Self Service Portal

  • Reporting

  • Release Management

  • Public Website

  • Mobile

  • Data

  • Knowledge Management

  • Integration

  • Consultation

  • Enhancement

  • Account Management

  • Certificate Renewal

  • License Procurement

  • Security