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City of Boston Redesign & Brand Guidelines
https://www.ideo.com/case-study/bostons-new-citizen-centered-site
https://www.boston.gov/departments/innovation-and-technology/brand-guidelines#iconographyNorman Neilson Group on Icon Usability
Use the 5-second rule: if it takes you more than 5 seconds to think of an appropriate icon for something, it is unlikely that an icon can effectively communicate that meaning.
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